Shipping and Returns Policies
ERARD offers free shipping on qualifying orders in the USA!
Within the continental US territory, receive Free 2-5 Day Standard Ground Shipping with your order of $99.00 or more.
Special rates apply for Hawaii and Alaska.
Several Express Shipping options can be chosen at checkout. Corresponding price will be calculated and shown during checkout process.
*Only available to Continental U.S. (excludes Hawaii, Alaska or Puerto Rico). Non continental U.S. states or territories, please consult for any specific shipping fees.
Except for Express Shipping Option, most orders are shipped via UPS within 1 business day of your order depending on our availability. If it is deemed necessary to ship to a PO Box, USPS will be used for shipment of product.
Returns are only possible after a Return Material Authorization (R.M.A.). To process and authorize a return, please contact us at firstname.lastname@example.org with your order number.
Most unopened purchase can be returned within 15 days as long as the item is returned in its original undamaged packaging, is in "unused" condition and is returned with a Return Authorization Number. Items that have been unpacked and assembled cannot be returned. If you would like to return an item, please fill out the form below to request a Return Authorization Number. Instructions for return will be emailed to you. Returns will not be accepted without a Return Authorization Number. RMA numbers are good for 15 days, so items must be returned promptly. Any return made with an RMA that is more than 15 days old will be accepted or rejected at the discretion of ERARD®. Any item returned 1 month or more after the RMA was issued, will be rejected and returned to the sender.
Refunds for return of non-defective items will be for the purchase price minus a 20% restocking fee and the cost ERARD® incurred in shipping the item to you. Also, the cost of shipping the item back to ERARD® will not be refunded.
It is imperative that you do not return an item to our warehouse if you have purchased it on Amazon.com. Amazon.com must handle all stages of a return or an exchange. ERARD® will not issue refunds for returns made to our warehouse without an RMA. We require an RMA so that we are able to match your return to your order. Refunds on non-defective, undamaged items will equal the purchase price minus a 20% restocking fee as well as the shipping costs. Shipping costs include the amount that ERARD® paid to ship the item to you, and those shipping costs are deducted from refunds for returns.
** There is an exception to this rule in the case of Special Order, Discontinued and Close Out items. All sales on Special Order, Discontinued and Close Out items are final. Special Order, Discontinued and Close Out items cannot be returned
Any order that is changed or canceled after it has already shipped, whether or not the delivery is rejected, is considered to be a non-defective return. Rejected deliveries are always considered to be non-defective returns, so if you suspect damage, do not reject the delivery. Have the delivery driver make a note of the damage. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping. Please handle product packaging with care, as there may be a 20% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped.
ERARD® has a 15-day exchange policy on defective items only. A defective item is defined as one that has a manufactured flaw. The flaw existed before shipping and was not created in transit. Defective items cannot be returned for a refund, they can only be exchanged for the same non-defective item. The warranty period begins upon purchase of an item, except in the case of a "special order" item which begins upon delivery of the item. If an item comes to you in defective condition, ERARD® will arrange pick up of the item for return and will send a new item or the necessary replacement parts to you right away. A report of a defect or damage must be sent to Customer Service within 15 days of delivery. If an item is discovered to be defective after 15 days, you will need to send the defective merchandise to the manufacturer or service location for replacement or repair. Defective items can be returned for an exact exchange only and must be in their original packaging.
Version 1.0 - 11.01.2017